Refund policy

Return & Refund Policy

We accept returns or replacements only in the following cases:

• Wrong product received
• Damaged product received
• Product received is different from the product ordered
• Verified manufacturing defect

Reporting an Issue

Customers must report any damage, wrong product, missing item, or other delivery-related issue within 48 hours of delivery.

An unboxing video showing the package from the time of opening is required for damage, missing-item, or wrong-product claims. Without sufficient proof, we may not be able to process the claim.

Product Condition

The product must be unused and returned in its original condition, including original packaging, accessories, manuals, and other items supplied with the product.

Returns are not accepted for products that have been used, damaged by the customer, modified, or returned without the required accessories or packaging.

Verification

All return or replacement requests are subject to verification by our team.

If the product is tested and found to be working correctly, and there is no verified defect or other valid issue covered by this policy, the return or refund request may be rejected.

Return Shipping

If the product is confirmed to be damaged in transit, incorrect, or has a verified manufacturing defect, we will arrange or reimburse reasonable return shipping costs, as applicable.

For returns not covered by this policy, the customer may be responsible for return shipping charges.

Refunds

Once the returned product is received and the issue is verified, we will provide a replacement or refund, as applicable.

Approved refunds will be processed to the original payment method used for the purchase.

Refunds, if applicable, will normally be processed within 5–7 business days after approval. The time taken for the amount to appear in the customer’s account may vary depending on the bank or payment provider.

Order Cancellation

Orders may be cancelled before dispatch by contacting us as soon as possible.

COD Advance Payment Policy=
“Any advance payment made for a Cash on Delivery (COD) order is non-refundable if the customer cancels the order after placing it. The advance amount is collected to confirm and process the order.”

once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process stated in this policy.

Non-Returnable Situations

Returns or refunds are not accepted for:

• Change of mind after purchase
• Products damaged through misuse, accident, or improper handling
• Products modified or repaired by the customer or an unauthorized person
• Products returned without required accessories or original packaging
• Products found to be working correctly after verification

For any return or refund request, please contact our customer support team with your order number, photographs/videos, and details of the issue.,